Frequently Asked Questions

Yes. Every Murun Pearls creation features genuine cultured pearls, carefully selected for their luster, surface quality, shape, color, size, and overall harmony. We do not use imitation pearls.

Our collections may include Akoya, White South Sea, Golden South Sea, Tahitian, freshwater, and Keshi pearls. Availability varies because fine pearls are naturally limited and every piece is individually selected.

Pearls are organic gems created by nature. Subtle variations in shape, color, surface, and overtone are part of their individual character rather than defects. No two genuine pearls are exactly alike.

We consider the pearl’s luster, surface, shape, color, size, nacre quality, and—when several pearls appear together—the harmony of the match. The importance of each factor may vary by pearl type and design.

Selected exceptional pieces are accompanied by an independent GIA report when this is explicitly stated in the product description. A GIA report is not included with every item. Please contact our team before purchasing if independent documentation is important to you.

We make every effort to represent each creation accurately. Natural variations and differences between screen settings may affect how color and luster appear. Upon request, our team can provide additional photographs or a video of the exact item before purchase.

Murun Pearls welcomes clients in Ulaanbaatar, Mongolia, and Canggu, Bali, Indonesia. Please contact our team for the latest boutique details, opening hours, or to arrange a private appointment.

Yes. Our team will be pleased to share additional photographs or arrange a video consultation so you can appreciate the pearl’s luster, color, size, and details more closely.

Yes. Our bespoke service allows you to explore the pearl type, size, color, precious metal, and design. Production time and pricing depend on the complexity of the piece and the availability of suitable pearls. Our team will confirm the details before work begins.

Many Murun Pearls creations are unique or made in limited quantities. If a piece is no longer available, our team can help you discover a similar creation or discuss a bespoke alternative.

Available online payment methods are displayed during checkout. Depending on the boutique and purchase location, selected card, cash, or bank-transfer options may also be available. Please contact us for assistance with high-value purchases.

Each creation is carefully inspected and presented in protective Murun Pearls packaging. Any independent laboratory report or additional documentation will be included when stated in the product description.

We arrange delivery within Mongolia and Indonesia, as well as to selected international destinations. Availability, shipping cost, insurance options, and the estimated delivery time are confirmed according to the destination and value of the jewelry.

Delivery time depends on the destination, item availability, and whether the piece is ready-made or bespoke. Our team will provide an estimated timeline once your order details have been confirmed.

International orders may be subject to import duties, taxes, or customs charges determined by the destination country. Unless stated otherwise during checkout, these charges are the responsibility of the recipient.

Eligible items may be returned within 30 days of receipt. The jewelry must remain unworn and unused, with its tags, original packaging, and proof of purchase.

Custom-made or personalized jewelry, sale items, and gift cards are not eligible for return. Please contact our team before sending an item back, as returns sent without prior authorization cannot be accepted. Review our current Refund Policy for full terms.

Please inspect your order upon arrival. If the jewelry is damaged, defective, or different from your order, contact us immediately with your order number and clear photographs so our team can evaluate the issue and assist you.

Pearls should be the last thing you put on and the first thing you take off. Keep them away from perfume, cosmetics, hairspray, chlorine, and household chemicals. After wearing, gently wipe them with a soft, clean cloth.

Store pearls separately from harder gemstones and metals that could scratch their surface. Avoid airtight storage for long periods and never use ultrasonic or steam cleaners. For deeper cleaning, ask our team or a qualified jewelry professional for guidance.

Pearl strands worn regularly should be professionally inspected and may require restringing approximately once a year. Arrange an assessment sooner if the thread appears stretched, loose, frayed, or discolored.

Murun Pearls does not purchase pre-owned jewelry or appraise pieces that were not originally created by us. For formal insurance, resale, or estate valuations, we recommend consulting an independent qualified gemologist or jewelry appraiser.